Your complete satisfaction is very important to us. We fully guarantee our products and are confident you will be pleased with both the quality of your purchase and the high level of workmanship and materials used in the production. We spare no efforts during any step in the process and use only the highest quality print media, frames and archival matting materials available. If, however, you are not satisfied with your purchase and would like to return it, you must notify us within 7 days of receiving it by email, Fax or telephone, quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so make sure to include insurance to cover their value. The purchase must be received by us, in its original condition, within 21 days of the day you received it. Upon receipt, depending on your choice, we will issue a refund or apply a credit to your account based on the price of the purchase less a 15% restocking fee. Any goods returned must be in saleable condition. If your purchase is returned to us in a damaged condition any required repair costs will be deducted from your refund or credit.